Delivery and Returns

DELIVERY OPTIONS

Delivery Option	Price	Shipping Time
Royal Mail Tracked 48	£3.99	2-3 business days
Royal Mail Tracked 24	£5.99	Next business day
Royal Mail Tracked Europe	£13.99	Please allow 7-14 business days
Royal Mail Tracked Rest of World	£16.99	Please allow 7-14 business days

Deliveries dispatched weekdays only. Please allow 48 hours for dispatch. 

RETURNS POLICY

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return or ask any return questions, you can contact us at info@kamiactivewear.co.uk. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 
 

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges 
Ordered the wrong size? Don't worry, the exchange process is easy! Contact us at info@kamiactivewear.co.uk and we'll send you instructions on how and where to send your package. Once we have received the item you are wanting to exchange, we'll get the new one sent out for you. 

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. We will deduct your 25p donation to the Marine Conservation Society from your refund. After the refund has been approved, please allow up to 5 working days to receive your payment.